Datamax-Oneil

Brand New OEM Equivalent Thermal Printheads! Datamax M-4210 Mark II (203 dpi) Print head Equivalent Part Number: DKN-104-8DMC2Manufacturer Part Number: PHD20-2260-01 This item usually ships the same day or the next day. Warranty Information All New OEM-Equivalent Thermal Printheads are backed by a 1-Year Limited Manufacturers Warranty. Handling and installation must be performed with extreme care of the delicate components/product precisely following proper installation and maintenance instructions provided in the package with the product. If installation and maintenance instructions are not included contact us immediately so we can promptly provide the information for proper installation and maintenance of the product. This warranty is valid under normal use and maintenance only. If these instructions are not followed resulting in damage to the product the warranty is void and a replacement will not be issued. Printhead wear is part of normal operation. This warranty does not cover failure due to normal abrasive wear of the surface coating over the printing elements and conductors. Any printhead that fails due to defect within this active warranty period will be replaced under the New Returns Terms & Conditions. Failure of a thermal printhead is defined as the inability, after all reasonable printer settings adjustments, and after all reasonable attempts through technical support, to obtain legible print quality from a properly specified printer while using approved (and non-defective) thermal and/or thermal transfer media. Defective printheads will be replaced with a non-defective printhead. No refunds or returns will be issued under any circumstance with the exception of above mentioned Warranty policy. NEW RETURNS TERMS & CONDITIONS: WE DO NOT ACCEPT NEW OPEN BOX PRODUCT BACK FOR RESTOCK AS WE FOLLOW MANUFACTURER GUIDELINES WHICH WILL BE ADHERED TO BY OUR CUSTOMERS AS WELL. HOWEVER, WE DO ACCEPT NEW RETURNS THAT ARE NOT FUNCTIONING PROPERLY DUE TO A MANUFACTURER DEFECT OF PRODUCT. IF YOU HAVE A PRODUCT THAT YOU FEEL IS DEFECTIVE. A POST SALES/TECH SUPPORT CALL WILL NEED TO BE SCHEDULED AND AN RMA# APPROVED BEFORE SENDING BACK YOUR PRODUCT. If an RMA# is approved for product being returned the following guidelines and policy need to be followed strictly. Please take care in shipping product back to SINCA. Returned cartons that do not meet the following conditions will be returned to you with a $50 processing fee and return freight charged to your account: · Product must be unused. · Product must be complete and in manufacturer's original packaging, with no visible damage (e.g. rips, tears, compression, holes or dents). · Product box must not be Re-Taped. · All seals and packaging tape of manufacturers' packaging must be unbroken. · There must be no markings or writing on manufacturer's packaging. · There must be no stickers, other than the shipping label, on manufacturer's packaging. · If a carton is shrink-wrapped, a shipping label must be on the shrink-wrap and the top of the carton. · All product, including the manufacturer carton(s), must be packed into an additional shipping carton (Overbox your Product) to help prevent damage while in transit. · The RMA number must appear on the shipping label only, not on or inside the carton. Any carton received without an RMA number on the shipping label will be returned to the customer. · To ensure proper identification of your RMA #, please place the RMA # in the following format on your shipping label: RMA #XX-XXXXX. Missing or transposed digits render an RMA # invalid. · The RMA must reach our warehouse within 14 calendar days of the RMA date, or the carton will be returned to the customer. · Merchandise must be secured with proper packaging to prevent any damage in transit Please contact us to obtain a Return Authorization # to ship the item back to us. General Warranty Provisions Under any circumstances whatsoever we will not be liable to the Purchaser or any other party for lost profits, diminution of good will or any other special or consequential damages whatsoever with respect to any claim hereunder. The distributor?s total liability, if any, to the Purchaser or to the Customer of the Purchaser shall in no event exceed the invoice price of the product claimed defective. Nor shall the I be liable for delays in replacement of defective products. Purchaser shall be solely responsible for the selection, use, efficiency and suitability of thermal printheads purchased. The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or otherwise, including any implied warranty of merchantability or fitness for a particular purpose. No salesperson, representative or agent is authorized to make any guarantee, warranty, or representation in addition to the foregoing warranty.