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This kit includes various support guides: General information that introduce you to the kit basics Our instruction video provides detailed step-by-step guide for fitting the kit to the printer (see above) The printed resources provided with the kit are also backed up by a wide array of additional online and offline resources in the form of: Troubleshooting tips Growing collection of videos Comprehensive support by email/phone where required ...and more Information to help locate and access these resources is included with the product documentation, along with our other contact details if you need more direct support. Additional information on the Support we provide (Click here). Payment Information Payment options for most listings. We can accept payment using the following: Paypal Credit/Debit card We cannot accept cash or payment on collection. All payments are pro-forma, requiring full payment to clear before the item can be shipped or released for collection. Click link for more information about payment methods available through eBay Shipping Information Dispatch Time Items are usually shipped within 1 working day of purchase, unless otherwise stated (eg: Holiday period). Note: Please contact us if you need to reset your printer before your physical waste kit arrives. You may be able to reset and use the excess capacity available in your printers waste ink pads, while you wait for the physical waste kit to be delivered. Shipping Services We're currently reviewing all our shipping services UK: - Royal Mail 48 2-5 working days Delivery Confirmation - DHL Parcel 1-2 working days Tracked Other International: - Spring GDS Packet 5-30 working days - Spring GDS Packed Tracked 5-21 working days Tracked Warranty & Returns Policy Product Warranty Product includes a 1 year (RTB) warranty that covers manufacturing defect and or fault caused during normal use. If you have any questions about warranty cover please contact us, preferably before purchase. Please note that our warranty does not cover issues resulting from mishandling, deliberate damage, or end-user modification, etc... Click for more information on out-of-warranty repairs & upgrades Returning Products Before requesting a return, please contact us with details of any concern/problem you have regarding your order. We are usually able to resolve any difficulties, when given the opportunity to do so. In the rare event where a return is required: Please request authorisation and wait for confirmation, from OctoInkjet, BEFORE returning the item. Any product returned without prior authorisation and/or improperly packed, may be rejected. Please ensure you are returning the correct item (Note: where relevant, product serial numbers are noted prior to dispatch). Return of duplicate/alternate item will be rejected and reported. Contact Us You can reach us at OctoInkjet Ltd via the eBay messaging system - Click here If you need help with a product support for something you have already received, then the most effective way to get help, is to locate and use the support contact details provided with your order. Response times are usually within 1 working day but please allow up to 48 hours where possible. Legal / Disclaimers These kits are manufactured under the Printer Potty® brand by OctoInkjet Ltd. Printer Potty® products are not official Epson products and as such are not endorsed, supported or recommended by Epson. All trademarks belong to their respective owners and are used solely as a means of identifying compatible units. All images, descriptions and support documentation listed, linked or otherwise provided with this item remain the property of OctoInkjet Ltd.